Patients on regular treatment can obtain repeat prescriptions via Patient Access (you will require an access code provided by our reception to register for this service). Patient Access is available for repeat ordering 24/7 on any device with access to the internet. There is the facility to add a message regarding prescriptions which are not termed as repeats but that you obtain on a regular basis, and also to direct your prescription to a designated pharmacy.
In addition you can order a repeat prescription by posting, handing in a written request or if absolutely necessary by phoning.
If ordering by any method other than the website then please note that any requests received prior to 3pm will be ready for collection or passed to your designated pharmacy within 48 hours, anything after 3pm will be dealt with the following day and ready within 48 hours from then.
Prescriptions can be returned by post (if a stamped addressed envelope is provided) or collected from the surgery.
Please avoid telephone requests for repeat prescriptions if at all possible as these can lead to errors and block the phone line. If a phoned request is necessary please call on a weekday after 10.00am.
Our preferred method of repeat prescription re-ordering is via the website if possible.
Please allow 48 hours for the issuing of repeat prescriptions.
When you are discharged from hospital you should normally receive five days supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.
The Doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health Board policies. Please be reassured that this will not affect your treatment.