Interpreter Service

An interpreting service is available free of charge for patients using GP Services in the Greater Glasgow and Clyde area.

How to make a call using an interpreter

Call: 0800 004 2000

The operator will ask you to Press * (star) to continue

Then press 1 for our services

The operator will ask you to enter your 6-digit Patient Pin Number. This is 182987

Then you are asked to enter the 3-digit language code

You will be connected to an interpreter in as little as 15 seconds

Tell the interpreter your name and the telephone number you want to call, for example 111 (NHS 24)

The interpreter will speak to the staff first in English to let them know you are calling and then tell you to go ahead with your conversation

Let the staff and interpreter know when you have finished the conversation.

How to make a call using the Interpreter App

Download the Capita LiveLINK Client App free from your app store

Log in using the email address, which is [email protected]
and your password, which is KTE626YGrf
You will only need to log in once — not every time you need an interpreter

Click ‘Get Service’

Select the language you require

If you require a specific sex of interpreter, select this from the gender box

You will be connected to an interpreter

Tell the interpreter your name and the telephone number you want to call, for example 111 (NHS Inform)

The interpreter will speak to the staff first in English to let them know you are calling and then tell you to go ahead with your conversation

Let the staff and interpreter know when you have finished the conversation.

Further Guidance

We do not allow children to act as interpreters during your treatment or appointments. 

A member of the Team from the Practice or the Hospital Department dealing with your treatment or appointment will arrange the interpreter. To make sure we can support you effectively we need you to do certain things so please do let us know you need interpreting help as soon as possible. Preferably, this should be as soon as you make an appointment with your GP.

• If you are going into Hospital, contact the Ward or Department to let them know you need an interpreter, as soon as you receive your Hospital appointment. You may need a friend or relative who speaks English to tell us that you need an interpreter, the first time.
• Be sure to let us know if you will not be coming for your appointment or treatment. If you do not tell us you might stop another patient getting the help they need.
• Be sure to tell us if you will be late for your appointment or treatment. Another patient somewhere else might need the interpreter. If you are late the next patient might miss their appointment or not get the help they need.
• Let us know if you have had any problems with communication during your appointment or treatment. This will help us improve the service.
• Tell us if communication was good. This also helps us provide a good service.